Privacy Policy

This Privacy Policy explains how D&G Minibus Van Hire ("we", "us", "our") collects and uses personal information when you use our website, contact us, or request a quote/booking.

We are committed to handling personal data securely and in line with the UK GDPR and the Data Protection Act 2018.

We act as the Data Controller for your information.

A) Booking / Quote Form: Name, Email, Phone, Journey Dates, Pick-up/Destination, and Passenger numbers.

B) General Contact Form: Name, Phone, Email, Subject, and Message content.

C) Direct Contact: If you call or text us, we process the information provided in that communication.

D) Storage: Form submissions may be stored securely within the website’s admin system as a backup.

We use your information strictly to respond to enquiries, provide quotes, arrange bookings, and communicate journey details.

We do not use your information for marketing emails or newsletters at this time.

Lawful Basis: We process data based on Contract (to fulfil bookings), Legitimate Interests (running the business), and Legal Obligation.

Cookies: Our website uses cookies for essential functionality, spam protection, and website measurement.

Google Analytics: We use this to understand site usage (e.g., pages visited). Google may process IP addresses to derive approximate location, but we do not use this to identify individuals.

Google reCAPTCHA: Used on forms to prevent spam. This service may collect hardware and software information subject to Google’s Privacy Policy.

We take reasonable security steps to protect personal data against unauthorised access. Access to enquiry information is restricted to staff managing bookings.

We keep personal data only for as long as necessary to manage bookings, handle disputes, or meet legal obligations.

We do not sell your personal data. We may share information only with service providers (hosting, backups) or if required by law.

Some providers (e.g., Google) may process data outside the UK. In these cases, we ensure appropriate safeguards are in place under UK GDPR.

Under UK GDPR, you have the right to request access, rectification, erasure, restriction, or objection to our processing of your data.

To exercise these rights, please contact us at info@dgminibusvanhire.co.uk.

If you have concerns, you have the right to complain to the Information Commissioner’s Office (ICO).

We may update this policy occasionally. All updates will appear on this page.